Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. Great customer service means you are not treating the customer experience as one size fits all.
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Service is an act of humility that places others before oneself.
What does great service mean to you. Kindness patience a smile and good listening skills go a long way in making a customer feel valued. It s crucial that the support team pays attention to small details like addressing clients by name. Great customer service is the service i d like to receive myself.
Another variation of this question is what is good customer service in your answer be prepared to give specific examples of good customer service either from your work experience or from your. That might sound obvious but the way you define it has a big impact on a variety of business decisions. What does good customer service mean to you.
Attitude is everything in customer service. This is a great way to highlight your skills and professional experience while still addressing the employer s question. It means thoroughly listening to your customers when they tell you what they need.
What does great customer service mean to you. Service is an honor and a privilege and a blessing. Great customer service means following best practices like valuing customers time having a pleasant attitude and providing knowledgeable and resourceful resources but that you also take things a step further to exceed rather than just meet expectations.
How you structure your customer support organization what team goals you set and how individual reps talk to customers on a daily basis. An individual approach to a client is a good start. Each customer has their own preferences for which channels they want to interact with you on those organizations that collect and listen to their voice of the customer data are ensuring they are where they need to be to support their customers best.
Interviewers are eager to know what you consider to be quality customer service and how you would provide it to customers. Here are some ways you might respond to the question what does customer service mean to you. Excellent customer service goes beyond doing precisely as your expected and it s more than having a smile on your face when the customer is looking.
Service is not a means to an end but the end. What they want to know. To me customer service not only means helping customers get what they need but also making sure they feel supported.
True service is done without complaint or criticism true service brings joy and touches lives and hearts and true service can change lives for the better. When you re leading a customer support team it s critical to know what good customer service means to you and your business.
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